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Pricing

Transparent pricing

We do not mark up message rates. We charge a clear service fee for the routing and trust layer, separated from provider costs.

TrustRouter pricing plans
Free (sandbox)
Pay-as-you-go (wallet)
Enterprise
Platform fee
$0
4% service fee
Volume pricing available
Message pricing
Sandbox routes only
Provider price + 4%
Provider price + 4% (custom terms)
Channels
SMS (sandbox)
SMS, WhatsApp, Viber, RCS
SMS, WhatsApp, Viber, RCS
Providers
3 sandbox connectors (availability-based)
Marketplace + BYO
Marketplace + BYO + custom routes
Console and API access
Activity logs and export
Manual routing (choose route)
Yes (limited)
Policy routing and failover
AI routing recommendations
Spend controls and limits
Basic
Advanced
Advanced + dedicated policies
Fraud and pumping protection
Basic
Included
Included + custom thresholds
Webhooks and DLR normalization
BYO provider connections
Workspaces and environments
1 workspace
Multiple
Multi-org + RBAC
SSO / SAML
Contractual SLAs
Payment options
Card + bank transfer
Invoicing + procurement pack
Rate limits
50 messages/day
High global limits
Dedicated limits available
Support
Community
Standard support
SLA support + shared channel

Simple pricing example

Provider cost$10,000
TrustRouter fee (4%)$400
Total$10,400
For free sandbox, destinations can be restricted to allowlisted test numbers or simulated delivery until approvals exist.

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Provider rate stays provider rate. Service fee is explicit and auditable.

  • No markup on provider rates
  • Transparent 4% service fee
  • Fully itemized invoices
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Pricing FAQ

How are messages billed?

Usage is billed based on tracked message events per channel and destination. Provider costs remain provider costs. TrustRouter adds a separate 4% service fee for routing, observability, and protection.

Do you mark up provider pricing?

No. Provider price stays provider price. TrustRouter monetizes only through the transparent service fee.

Can I bring my own contracts (BYO)?

Yes. Connect existing providers with your negotiated rates and route through the same API and control plane.

Is fraud protection extra?

No. Suspicious traffic detection and protective blocking are included by default.

Are taxes included?

Displayed fees are exclusive of applicable taxes. Where required, taxes may appear on invoices.

Do you enforce rate limits?

Yes. The sandbox is strictly limited. Paid plans have higher limits, and enterprise can use dedicated limits.

Can I separate dev, staging, and production?

Yes. Use separate API keys and routing policies per environment.

Does routing affect latency and delivery?

Yes. Different providers and routes behave differently by country and operator. TrustRouter helps you select, enforce, and observe routing decisions.

What happens if provider pricing changes?

Provider prices can change; your costs reflect provider updates. TrustRouter continues to itemize the service fee separately.